Frequently Asked
Questions
What safety measures are in place for tours in the favelas?
We prioritize safety by partnering with local community leaders and providing trained guides familiar with the area. Our tours are designed with well-planned routes and regular safety briefings to ensure a secure and enjoyable experience for all visitors.
How do I book a tour and what is the cancellation policy?
You can book a tour through our website or by contacting our customer service team. Our cancellation policy allows for full refunds if canceled at least 48 hours in advance. Cancellations made within 48 hours of the tour will incur a small fee.
What should I wear and bring for the tour?
We recommend wearing comfortable clothing and sturdy walking shoes. Please bring a refillable water bottle, sunscreen, and a hat for sun protection. It's also a good idea to carry a small amount of cash for local purchases.
Are the tours suitable for children and elderly visitors?
Yes, our tours are suitable for all ages. We offer different tour options to accommodate various levels of physical activity. Please inform us of any special needs or requirements when booking, and we will do our best to accommodate them.
How does the company support local communities?
We engage in various community projects, partnerships, and donations aimed at benefiting favela residents. Our initiatives include educational programs, health and wellness projects, and support for local businesses. A portion of our proceeds goes directly back into the community.
Can I take photos during the tour?
Yes, you can take photos, but we ask that you do so respectfully. Please ask for permission before photographing local residents and avoid taking intrusive pictures. Our guides will advise you on appropriate times and places for photography.
What kind of food is provided during the tour?
Light refreshments are provided during the tour, which may include local snacks and beverages. For specific dietary requirements, please inform us in advance so we can make suitable arrangements.
Are private tours available, and how do they differ from regular tours?
Yes, we offer private tours that provide a more personalized experience. Private tours can be customized to your interests and schedule, and offer more flexibility in terms of pace and activities. Contact us directly to arrange a private tour.